Refund policy

🔄 Return & Refund Policy

We want you to love your purchase! If you're not completely satisfied, here's how we can help:

1. Returns

• You may return items within 7 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• To initiate a return, contact us at [your email] with your order number and reason for return.

2. Non-Returnable Items

• Sale items, gift cards, and personalized products are non-returnable.
  

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.

4. Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection.
• Approved refunds will be processed to your original payment method within 7–10 business days.

5. Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange, contact us at Lizette@envisageprinting.co.za

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📞 Contact Us

If you have any questions about shipping or return, please reach out:

📧 Email: Lizette@envisageprinting.co.za
📞 Phone: 0766635046
📍 Address: Envisage Printing, Phalaborwa, Limpopo, 1390